Last updated: February 6, 2026

Because we sell food products, refunds and returns are handled differently than non-food retail. This policy explains when we can offer refunds or replacements.

1. Returns

For food safety reasons, we do not accept returns of food items once delivered, except where required by law.

2. Refunds / replacements we can offer

We will work with you to resolve issues such as:

• Wrong item delivered
• Missing item
• Item arrived damaged (packaging compromised)
• Quality issue on arrival (e.g., thawed when it should be frozen)

In such cases, we may offer, at our discretion:

• A replacement, or
• A refund (full or partial), or
• A store credit

3. Reporting a problem

Please contact us within 24 hours of delivery and include:

• Your order number
• A brief description of the issue
• Photos (if the issue involves damage or quality)

4. Non-refundable situations

We generally cannot issue refunds for:

• Change of mind
• Not being available to receive the delivery
• Issues caused by incorrect address/phone details provided at checkout
• Products handled or stored improperly after delivery

5. Refund timing

If a refund is approved, it will be returned to the original payment method (card via WooPayments/Stripe or PayPal). Timing depends on your bank/payment provider.

6. Contact

For refund requests or order issues, please contact us via: ukrchef.ca/contact-us/