Last updated: 6 February 2026

This Privacy Policy explains how UkrChef (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from ukrchef.ca (the “Site”), or otherwise interact with us.

We operate in Canada and handle personal information in accordance with applicable Canadian privacy laws, including PIPEDA and, where applicable, Alberta’s PIPA.

1) Personal information we collect

We collect personal information you provide directly to us, information collected automatically when you use the Site, and information from third parties (payment providers).

A. Information you provide

When you place an order, contact us, or otherwise use the Site, we may collect:

• Name
• Phone number
• Email address (if provided)
• Delivery address (street address, city)
• Order details (items purchased, quantities, prices, notes)
• Customer communications (messages, emails)

B. Information collected automatically

When you browse the Site, we may automatically collect:

• Device information (browser type, IP address, time zone)
• Usage data (pages viewed, actions taken)
• Cookies and similar technologies (see section 7)

C. Payment information

We do not store full payment card numbers on our servers. Payments are processed by third-party payment processors:

• WooPayments / Stripe
• PayPal (if enabled)

These providers collect and process payment details according to their own privacy policies.

2) How we use your information

We use your personal information to:

• Process and fulfill orders (payment processing, delivery, customer support)
• Communicate with you about orders, deliveries, and service messages
• Prevent fraud, unauthorized transactions, and security issues
• Improve the Site, products, and customer experience
• Comply with legal and tax obligations (records, accounting)

3) Legal bases / consent (Canada)

We collect, use, and disclose personal information with your consent, except where permitted or required by law. You may withdraw consent at any time, subject to legal/contractual restrictions and reasonable notice (see section 10).

4) Sharing and disclosure of information

We share personal information only as needed to operate our business, including with:

• Payment processors (WooPayments/Stripe, PayPal) to process payments
• Service providers (website hosting, security, email delivery, analytics tools if used)
• Delivery/fulfillment (if we use third-party delivery services; otherwise limited to our internal delivery)
• Professional advisors (accountants, legal advisors) as necessary
• Law enforcement / regulators where required to comply with legal obligations

We do not sell your personal information.

5) International transfers

Some service providers (such as payment processors, email or analytics providers) may process data outside Canada, including in the United States or other jurisdictions. Where this occurs, information may be subject to the laws of those jurisdictions.

6) Data retention

We keep personal information only as long as necessary for:

• Order fulfillment and customer service
• Legal and tax recordkeeping requirements
• Fraud prevention and security

When no longer needed, we securely delete or anonymize information.

7) Cookies and tracking technologies

We use cookies and similar technologies to:

• Enable core site functionality (shopping cart, checkout)
• Remember preferences
• Analyze site traffic and performance (if analytics are enabled)

You can control cookies through your browser settings. Disabling cookies may affect site functionality (e.g., cart/checkout).

8) Marketing communications

If you opt in to receive marketing messages, we may send promotional emails. You can unsubscribe at any time using the link in the email, or by contacting us.

We may send transactional messages (order confirmations, delivery updates) even if you opt out of marketing.

9) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure.

10) Your rights and choices

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent (where applicable)
• Ask questions or complain about our privacy practices

To make a request, contact us using the details below.

11) Children’s privacy

The Site is not intended for children under the age of majority in your province/territory. We do not knowingly collect personal information from children.

12) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date will be revised accordingly.

13) Contact us

If you have questions or requests about this Privacy Policy or your personal information, contact: ukrchef.ca/contact-us/